Warranty
WARRANTY AND RETURN INFORMATION
When ordering with Projector Lamp Centre(PLC), the buyer agrees to the following terms:
- All items are tested and guaranteed to be in working condition when customer receives the lamp.
- Buyer must inspect the lamp upon receiving and install the lamp to confirm the item is in working condition.
- A free warranty replacement will be shipped once our defective lamp has been returned and inspected.
- Return shipping is the buyer’s responsibility.
- Shipping costs are non-refundable.
- The warranty will be voided if the product has been damaged by the customer, modified or disassembled in any way.
Projector Lamp Warranty
- If the Projector lamp is defective: Contact us immediately so that we can send you a warranty lamp.
- Double-box the lamp with packing material around the lamp and between the boxes in the same way we sent it to you to prevent damage during shipping. PLC is not responsible for damage during return shipping.
- Customer pays for shipping the lamp back to Projector Lamp Centre, using our courier.
- We will inspect the lamp and send you a replacement of the same item.
- We must receive your lamp before a replacement can be sent.
- If a new lamp is needed before a replacement can be sent, please purchase a new lamp and ask for a refund on the previous lamp (Only valid during the first 30 days from original shipment date).
- Original lamps are under warranty for 12 months and will not be replaced at the end of warranty.
- The warranty will be voided if the product has been damaged by the customer, modified or disassembled in any way.
If the lamp does not light when first installed, re-install the lamp, reset lamp timer and verify cover has been replaced before contacting Projector Lamp Centre. If the lamp was ordered in error or is no longer required: A refund will be issued, if returned within 30 days from shipping date.
- Customer pays return shipping.
- A tracking number should be obtained by the customer when shipping the item.
- Refunds can be granted for items that are unused and in saleable condition.
- Fees that may be deducted from the refund include handling fee and shipping fee.
- After 30 days’ refunds cannot be issued.
- The warranty will be voided if the product has been damaged by the customer, modified or disassembled in any way.
If the lamp was damaged in transit: Contact us within 3 business days so that a claim can be filed with the courier. After 3 business days’ claims cannot be submitted to the courier.
If we made an error and sent you the wrong item: Contact us within 3 business days from the day you receive it.
- Item must be unused, undamaged, and in saleable condition.
- We must receive your lamp before a replacement can be sent.
- You must contact us within 3 business days of receiving the item if we made an error in your order.
If you do not receive the item, we sent you: Contact us immediately if you did not receive your package within 7-10 working days after a tracking number is provided.
- You can also track your package on the courier’s website with the details we emailed to you.
- We will contact the courier company and get your package to you as quickly as possible.
Warranty does not cover the following:
- Shipping costs
- Improper installation including damages incurred while attempting installation
- Any installation or labour costs
- Lamps damaged by TV/projector malfunction
- Damage due to abuse, lightning or acts of nature, misuse, electrical stress or power surges
- Loss of use – lost profits.
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